THE CHALLENGE

As leaders it is inevitable that we need to have difficult conversations at some point in time. Whether it involves addressing poor performance, telling an employee that they will not be receiving the bonus or promotion they expected, or even having to step up and raise a sensitive issue with our own manager, having these kinds of uncomfortable conversations is rarely welcomed or easy.

What tends to happen is that we either avoid the conversation, creating more dysfunction and a perceived tolerance for poor performance. Or despite our best intentions the conversation can derail, resulting in frustration, resentment, a strained relationship, not to mention wasted time and effort. The failure to handle difficult discussions well not only negatively impacts relationships and morale in the workplace, but also negatively impacts business results in the form of reduced productivity and increased turnover.

OUR BELIEF

We believe that the ability to have productive, difficult conversations effectively is a critical skill that can unlock your own power and potential and that of those you work with. By understanding both the mindset and behaviours that drive positive outcomes in these situations, we know that everyone has the ability to be able to hold these conversations well, improving both the quality of relationships as well as results achieved through and with others.

  • Understand the dynamics of a difficult conversation

  • Identify the connection between their values, thoughts, feelings and behaviour during stressful exchanges

  • Recognise behaviours of stress in themselves and others that may derail a conversation

  • Learn strategies to manage their emotions and better engage and influence others with courage and respect

  • Apply tools for planning their approach to a real life scenario

our approach

During the workshop, participants will:

your outcomes

Participants will walk away with:

A mindset shift to understand the importance of what can and can’t be controlled in a difficult conversations and the importance of approaching others with respect and positive intention.

A behaviour shift to be able to apply techniques of self management, communication skills and planning to increase confidence and competence in engaging in conversations that deliver positive outcomes.

Who will benefit

Team members, manager and leaders. Anyone who needs to improve their confidence and competence in managing conflict and difficult conversations in the workplace.